At Spirit of All, we aim to deliver high-quality products. However, we understand that sometimes things may not go as expected. Here’s how we handle returns:
1. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Provide a photo of the damage or defect, and we’ll send you a replacement at no additional cost.
2. Incorrect Orders
If we made an error with your order (e.g., wrong item or incorrect design), we’ll correct it and send you a replacement for free.
3. Order Changes or Cancellations
Once an order is processed, changes or cancellations are not possible. Please review your order carefully before completing your purchase.
4. Returns for Personal Preference
As our products are custom-made, we do not accept returns for personal preference (e.g., size, color, or change of mind).
5. Refund Policy
If your product is defective or we made an error, we will offer a full refund or a replacement, depending on your preference. If a replacement is not possible, a refund will be issued.
